How to Report a Call Quality Issue

If Joy mispronounced something, interrupted a candidate, stated the wrong detail, or a call just sounded off, there's a built-in way to flag it right where it happened.

Rate the call on the candidate profile

Open the candidate's profile and find the recording. Under it, use the thumbs up / thumbs down and add one or more criteria describing what went wrong.

[screenshot: recording with thumbs up/down and criteria selector]

Our team analyzes every piece of this feedback and the product team uses it to keep improving Classet. You won't get an individual reply to each rating — it feeds directly into how we improve the calls.

When to open a support ticket instead

If the same problem keeps happening across multiple calls — the same word mispronounced, the same kind of interruption, the same wrong detail — create a ticket with our support team and we'll dig into it directly. Include:

1. Links to two or three candidate profiles where it happened (open the candidate, copy the URL)
2. What went wrong and roughly where in each call ("about a minute in")

Patterns across calls are what let us find and fix the cause quickly.

One prevention tip

Joy reads your script out loud. If she keeps mispronouncing a name or brand word, try a phonetic respelling in the script first — and if it persists, a support ticket lets us train the model on a custom pronunciation for your word. The script guide has the full write-for-speech tips.