What the Criteria Match Means, and How to Change the Criteria

On a candidate's card you'll see something like 6/6 – 100% Criteria Match. Here's what it is, what it isn't, and where to change it.

What it counts

The number is how many of your qualifying questions the candidate answered the way you wanted, on the phone with Joy. Six questions, six matching answers, 6/6.

It is not a judgment of the resume. Classet doesn't read a resume to decide the match, and it doesn't rank candidates against each other. It only compares what the candidate told Joy to the questions you set. So a candidate whose resume says "delivery driver" can still show 6/6 if they answered yes when Joy asked "Do you have professional residential remodeling experience?"

Where the questions live

They're in Joy's interview script for that job, in the Qualify the Candidate step.

1. Open the job in Classet and click Edit job.
2. Open Interview Script.
3. Find the Qualify the Candidate step. Each question in it is one of the criteria being counted.
4. Add, reword, or remove questions, then Save Changes. Candidates Joy interviews after the change are measured against the new set.

Whoever set up the script wrote the questions. If you inherited a job, this is the first place to look when the match doesn't match your expectations. Step-by-step with screenshots: How do I Add Qualifying Questions?

Where to see each candidate's answers

Open the candidate's profile and use the Screening Criteria dropdown. It lists every qualifying question and the answer they gave, so you can see exactly which one produced the match.

Making a requirement a true knockout

Each qualifying question has disqualifying logic. Set it, and a candidate who fails that question moves to the stage you choose, for example "AI Missing Requirements," instead of only losing a point on the match. Check the logic on every question; the article above shows the three options.

Two tips for questions that hold up:

• Ask for a number, a yes/no, or a specific fact. "How many years have you worked in residential remodeling?" screens; "Tell me about your experience" doesn't.
• Location and commute work the same way: "Can you reliably get to our shop in [your city] by 7am?" is a knockout question. A ZIP radius on its own is not. If applicants are coming from far away, check the job's location isn't set to Remote first: Getting Applicants From the Wrong Area?

A person on your team always makes the final call on advancing or rejecting a candidate. The match and the qualifying questions organize the list; they don't decide.